Try before you pay — Pro includes a 14-day free trial (checkout takes a card, but nothing is charged until the trial ends), and the free tier needs no card at all.
14-day money-back guarantee — not happy after your first payment? Full refund, no questions asked. The one exception is heavy use: past about five full days' worth of the Pro daily limit we refund the unused part of the period instead of the whole charge.
Forgot to cancel? Tell us within 7 days of a renewal charge and we'll refund it.
The free tier and bring-your-own-key mode are free forever — we never bill you for them, so there is nothing to refund. If you use your own API key, usage is billed directly by your AI provider (OpenAI, Anthropic, Google, etc.) under their terms; we can't refund charges made by other companies.
2. Pro subscriptions
14-day free trial. Every Pro subscription starts with a free trial. Checkout asks for a card so the subscription can continue automatically, but nothing is charged during those 14 days; the subscription begins on day 15 at the price you selected. Cancel at any point before that — yourself, from your account page — and you pay nothing.
First payment — 14-day money-back guarantee. If ParaphrasePro Pro isn't working out, email us within 14 days of your first charge and we'll refund it in full. No questions, no hoops — the only limit is the heavy-use case below.
Heavy use. The guarantee is meant to cover “this isn't for me,” not a month of full-throttle use. If you have consumed more than 500,000 tokens in the period you are asking us to refund — roughly five full days at the Pro daily limit of 100,000 tokens, and far more than evaluating the product takes — we refund the unused portion of that period pro-rata rather than the full charge. Below that threshold the full refund stands. We will always show you the usage figure we are working from.
Renewals. Subscriptions renew monthly until cancelled. If you meant to cancel and got charged, contact us within 7 days of the renewal and we'll refund that charge.
Cancelling. You can cancel anytime from the billing link in the extension's Settings or via your Dodo Payments receipt email. Cancelling stops future charges; Pro access continues until the end of the paid period, then you drop cleanly to the free tier — nothing is lost.
3. How to request a refund
Email [email protected] from the email address you purchased with, and include your order number from that receipt. We aim to respond within 2 business days.
Payments are processed by Dodo Payments, our Merchant of Record, so approved refunds are issued through them to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.
4. EU & UK customers
If you are a consumer in the EU or UK you have a statutory 14-day right of withdrawal for digital services. At checkout you consent to the service starting immediately, and you can still withdraw within 14 days of your first purchase. Because of that consent, the law allows us to deduct a proportionate amount for the service already supplied. In practice we make no deduction at all unless your usage passes the heavy-use threshold in section 2, and any deduction we do make will never exceed what that law permits — so in the ordinary case you receive a full refund.
5. Your statutory rights
Nothing in this policy limits any rights you have under the consumer protection laws of your country that cannot be waived by agreement (including, for customers in India, rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020).
6. A note on chargebacks
Opening a card dispute usually takes weeks; emailing us takes minutes and almost always ends in a faster refund. Please contact us first — we'd genuinely rather refund you than argue.
7. Fair use of this policy
The money-back guarantee applies once per customer. We may decline refunds where we find refund abuse, fraud, or repeated purchase-refund cycles (Dodo Payments also screens for these on our behalf).
Usage is measured from our own request logs — the same token counts shown in the extension's Settings → Account. If you ask, we will send you the figure and the period it covers. Nothing in this section limits the statutory rights described in sections 4 and 5.